Support

Most answers are below. If you're still stuck, send us a message and we'll help you out.

Chips

How do I get free chips?

You start with 1,000 chips. Daily chips start at 15 and rise each day in a row to 100 a day from day 7. Missing a day restarts at 15. A Solitaire Daily Deal win pays 250 chips, and Blackjack win streaks earn rewards.

I ran out of chips. What now?

Free chips return the next day. You can also buy a chip pack on the Chips tab, or try Ace Premium. Solitaire Classic and FreeCell don't need chips, so you can keep playing those.

Can I cash out my chips?

No. Chips have no cash value. They can't be exchanged for money or prizes, or transferred to other players.

Purchases and Ace Premium

What do I get with Ace Premium?

Double daily chips (up to 200 a day), unlimited hints in Solitaire and FreeCell, 25K chips every month, and three premium tables: Plum, Ocean and Ember.

How do I cancel Ace Premium?

On your iPhone, open Settings, tap your name, then Subscriptions, and choose Ace. Cancel at least 24 hours before renewal. You keep Premium until the end of the period you've paid for.

How do I restore a purchase?

Open Profile in Ace and tap Restore purchases. The same option is on the Premium screen. Use the Apple Account you bought with. Chip packs you've bought are kept safely on your device, so they normally come back when you reinstall on the same iPhone.

How do I get a refund?

Apple handles all payments and refunds. Request one at reportaproblem.apple.com.

Games

Where can I read the rules?

Open Profile, then Help, for the rules of every game. At a table, tap the ! button at the top right for How it works.

Are the games fair?

Yes. Blackjack uses six decks, pays 3:2 on a blackjack and the dealer stands on all 17s. Cards are shuffled with a secure random generator, and outcomes are never adjusted to your balance, spending or streak. Every Daily Deal is checked to be winnable.

Apple Games says I'm not connected

Check that you're signed in to Game Center in your iPhone's Settings, then try again. Ace works without it. You only need it for achievements and adding friends.

Which iPhones can run Ace?

Any iPhone on iOS 17 or later.

Still need a hand?

Email support@countoo.com. Tell us your iPhone model, your iOS version and what happened, and we'll get back to you as soon as we can.